Terms of Service

1. Who these terms are between

These terms govern use of Open-Leaf, operated by Valuesoft ApS, CVR DK26757762, Melanders Vænge 3, 2970 Hørsholm, Denmark ("we", "us"). They apply between us and the organisation using the service ("you").

Open-Leaf is a business service. By using it you confirm you are acting for an organisation and are authorised to accept these terms on its behalf.

Where we have signed a separate written agreement with you, that agreement takes precedence over these terms wherever the two differ.

2. What the service does

Open-Leaf collects documentation from sources you nominate, extracts and structures its content, and answers questions from the resulting knowledge base — through an embeddable chat widget, an API, or our portal.

The service is under active development. We add, change and remove features. We will not make a change that materially reduces core functionality without telling account holders.

3. Sources you nominate

You choose which sites and documents we collect. That choice is yours, and so is the responsibility for it.

You confirm that, for every source you nominate:

• you own the content, or have the right to have it collected and processed for your purposes;
• collecting it does not breach that site's terms of use or applicable law;
• it contains no personal data beyond what you are entitled to process.

Our crawler is rate-limited and bounded — it paces its requests and stops at configured limits on depth, pages and files — so that collecting from a source does not burden it. You must not use it to collect material you have no right to, to circumvent access controls, or in a way that places an unreasonable load on a third party's systems.

If a third party objects to our collecting content because you nominated it, you will be responsible for that claim, and we may suspend collection from that source while it is resolved.

4. Answers are generated, and can be wrong

Answers are produced by language models reading your documents. They are usually accurate and they cite their source, but they can be incomplete, out of date, or simply wrong.

The source document always governs, not the answer. Where an answer and the underlying manual disagree, the manual is correct.

Do not rely on generated answers as the sole basis for a decision affecting safety, health, legal compliance, or anything else where being wrong carries real consequence. Product manuals routinely carry safety warnings and regulatory information; those must be read in the original. You are responsible for how you present answers to your own users and for making this limitation clear to them.

5. Acceptable use

You must not:

• use the service unlawfully, or to store or distribute unlawful material;
• attempt to gain access to another customer's data, or to systems or accounts you are not authorised to use;
• probe, scan or test the service's security other than as invited by our security contact;
• interfere with the service's operation or place a disproportionate load on it;
• resell or provide the service to third parties except as agreed with us in writing;
• use the service to build a competing product.

Keep your API keys secret. You are responsible for what happens under your keys and accounts. Tell us promptly if a key is exposed and we will help you revoke it.

6. Your content, and ours

Your content stays yours. Documents you nominate, the knowledge base built from them, and questions submitted through your widget remain your property. You grant us only the licence needed to operate the service for you: to collect, store, process and display that content, and to send it to the AI models described in our Privacy Policy.

We do not use your content to train models, and we do not use it for our own purposes.

The service itself — the software, interfaces and documentation — remains our property. These terms grant you the right to use it, nothing more.

7. Availability

We aim to keep the service available and to give notice of planned maintenance, but we do not currently offer a service level agreement. The service may be unavailable, and processing may be delayed. If you need committed availability, contact us about a written agreement.

8. Fees

Fees, where they apply, are those agreed with you in writing. Usage limits may apply to your account, and we may pause processing when a limit is reached. Where no fee has been agreed, the service is provided without charge and may be withdrawn on reasonable notice.

9. Data protection

Our handling of personal data is described in the Privacy Policy. For content you put through the service we act as your processor under GDPR Article 28; a written data processing agreement is available on request.

10. Ending the agreement

You may stop using the service and close your account at any time. We may suspend or terminate access if you breach these terms, if your use threatens the security or stability of the service, or if we are required to by law. Where circumstances allow, we will warn you first and give you an opportunity to put things right.

Before closing your account, you may export your data. After closure we delete it on the schedule set out in the Privacy Policy.

11. Warranties and liability

The service is provided as it is. To the extent the law allows, we exclude implied warranties, including that the service will be uninterrupted, error-free, or fit for a particular purpose.

Neither party is liable for indirect or consequential loss, loss of profit, loss of business, or loss of data beyond what a reasonable backup practice would have prevented. Our total liability arising from the service in any twelve-month period is limited to the fees you paid us for that period, or DKK 10,000 where no fees were paid.

Nothing here limits liability that cannot be limited under Danish law, including liability for death or personal injury caused by negligence, for fraud, or for intentional or grossly negligent acts.

12. Changes to these terms

We may update these terms. The date at the top shows when they last changed. For material changes we will notify account holders in advance, and continuing to use the service after a change means you accept it.

13. Governing law

These terms are governed by Danish law, without regard to its conflict of law rules. Disputes are subject to the exclusive jurisdiction of the Danish courts, with the City Court of Copenhagen as the court of first instance.

14. Contact

Valuesoft ApS · CVR DK26757762
Melanders Vænge 3, 2970 Hørsholm, Denmark
claus@valuesoft.dk